Simple: you can enjoy a live lecture from the convenience of your computer. No traveling or time lost away from other commitments. Unlike a normal lecture, questions may be submitted before the event as well as during it and afterwards. Put your feet up, open the wine and enjoy CPD with a difference!

A few comments from participants:

"Ability to ask questions. Ease of access to quality speaker (without traveling to London)."

"Direct contact with speaker and feels more personal than a lecture situation"

"Easy access from home even on a working day,opportunity to ask questions to a specialist and learn all the new information about end. Potential of discussing with other participants"

"Easy to set up and use. Not have to travel to a venue; and so enjoy in the comfort of my own home. Able to ask colleagues to view conference together. Able to ask questions as they came up. Good view of video and slides as we're sitting right in front of the presentation. Able to enjoy food and drink as presentation was going on. "

"Encouraged to participate in topics I would not normally chose to attend courses about - good for broad breadth of CPD. Saves on travel time. Evenings mean no time taken from work

Provide an update to some of the key topics in Pulp Afflictions for dental practitioners with an interest in endodontics

Dr Robinson discusses some hot topics in endodontics for general practitioners and uses some case studies to illustrate common challenges. Subsequent presentations will address specific areas in greater depth,

1. To become familiar with materials and instruments used for canal preparation
2. Learn appropriate protocols for their application

This presentation will focuses on the essential role of irrigants and lubricants in endodontics. Dr Robinson discusses the various products available and how materials and instruments should be selected and used

1. To become familiar with techniques and instruments relevant to endodontic diagnosis
2. Learn appropriate protocols for their application

This presentation focuses on the importance of accurate diagnosis. Dr Robinson will discuss the various diagnostic techniques and how materials and instruments should be selected and used.

Research shows that when an existing patient leaves a practice, or when a new patient joins one, their decision is often based upon their interaction with members of your dental team, rather than concerns about the quality of treatment.

Customer service is 98% understanding people, 2% clinical skill – you must have 100% of the 2%- but it’s the 98% understanding people that makes the difference between an unsuccessful and a successful practice.

So what is “world-class customer service” in dentistry and how do you make sure it happens?

Chris will be looking at the psychology of customer service – what makes raving fans and saboteurs, as well as a step by step guide to the “moments of truth” during the patient’s visit to your practice – moments that can enroll the patient as an unpaid member of your sales force. Also, as customer service is delivered by every member of your sales team, Chris will look at how to engage and train team members to maintain your standards of customer service day after day.

This presentation will highlight the very latest in CAD CAM Chair side dentistry with special emphasis on the CEREC method. This presentation will encompass the relevant evidence base as well as the techniques involved.

The presentation lasts for approximately 1 hour, followed by an opportunity to ask questions. Questions may also be submitted in advance.

This presentation will highlight the very latest in CAD CAM Chair side dentistry with special emphasis on the CEREC method for venners. This presentation will encompass the relevant evidence base as well as the techniques involved.

The presentation lasts for approximately 1 hour, followed by an opportunity to ask questions. Questions may also be submitted in advance.

Those feelings are usually born from a misconception – that all selling is a form of verbal combat between pushy, silver-tongued sales people and unwilling victims.

It doesn’t have to be like that. Ethical selling is a calm conversation between dentist (and treatment co-ordinator) and patient, in which the patient does most of the talking and feels no pressure whatsoever.

Join Chris and learn how to “do” selling in a way that everyone involved can enjoy.

1. Update your knowledge regarding approaches to canal preparation
2. Learn appropriate protocols for their application

This presentation will focus on different approaches to canal preparation and how to manage difficulties. Dr Robinson will discuss a variety of systems and approaches. Participants are invited to submit questions in advance..

The presentation lasts for approximately 1 hour, followed by an opportunity to ask questions. Questions may also be submitted in advance.

Objectives:
The course will cover the following key topics:

Impact of PCT Service Level Agreements and GDC’s “Maintaining Standards” on infection control in the dental practice
Current Health and Safety legislation in relation to Cross Infection Control in the Dental Surgery
Prevention and management of sharps injuries
Biofilms and Dental Waterlines
Implementation of clinical and hazardous waste regulations

The objective is not “associate bashing” but a calm and rational look at the “business of associates” and what changes he believes can benefit principal, associate and patient.

1. Windows PC and broadband connection required.
2. Numbers are strictly limited. Cancellations must me made with 7 days before the event.

Dr Dickinson’s interests lie in all areas of Sedation and Special Care Dentistry with special interests in oral health care for patients with Epidermolysis Bullosa, cardiac conditions and gagging problems.

To discuss and describe the aetiology, diagnosis and management of the main medical emergencies of importance to dentists, namely:

Faints
Acute hypoglycaemia
Acute asthma attacks
Acute angina and myocardial infarction
Adrenocortical insufficiency (addisonian crisis)
Acute allergy and anaphylaxis
Epileptic fits

To describe the required equipment, drugs and practical training required to deal with such events.

1. Windows PC and broadband connection required.
2. Numbers are strictly limited. Cancellations must me made with 7 days before the event.

See above

1. Windows PC and broadband connection required.
2. Numbers are strictly limited. Cancellations must me made with 7 days before the event.

Dr Caroline Pankhurst (Specialist in Oral Microbiology) was Clinical Senior Lecturer, Oral Microbiology, King’s College London Dental Institute, and now has joined the distance learning MClin Dent in Prosthodontics and continues to work in Oral Medicine.  She is a freelance infection control consultant to Southwark, Lambeth and Lewisham PCTs and Southern Health Board, Northern Ireland and is the author of “ Control of Infection Guidelines for general dental practice”, the second edition was published in 2006*. She is a member of Decontamination in Primary Care committee at the Department of Health.

Her research interests span the following fields: microbial and occupational risks from contaminated dental unit waterlines, dental cross-infection control, management of burning mouth syndrome and xerostomia and musculo-skeletal & occupational health risks to dentists. She contributes the chapter “Treatment of oropharyngeal candidiasis” to BMJ Clinical Evidence.

She was Secretary, UK Forum for Oral and Dental Research and Council Member, Management Committee, BSDR and President of the Metropolitan Branch of the BDA in 2005-2006.  Currently she is appointed to Editorial Boards of “Primary Dental Care” and BMC Oral Health.

1. Windows PC and broadband connection required.
2. Numbers are strictly limited. Cancellations must me made with 7 days before the event.